Policy Information

FURNITURE CARE AND EXPECTATIONS

LEATHER/UPHOLSTERY FURNITURE

Markings such as scars, insect bites, wrinkles and veining are characteristics of genuine leather and are considered beauty marks. This is an indication of the authenticity of the leather and generally should not be considered a defect. Do not place leather or upholstered fabrics in direct light or in front of a heating source. Regularly clean (wipe down or vacuum) your furniture with a product recommended by the manufacturer and always test the product in a hidden area first.

WOOD FURNITURE

Each piece of wood is unique so you should expect variations in grain appearance, knots, and stain coloration. Random distressing applied by hand adds a distinctive heirloom appearance to the finish of select pieces. Do not place your furniture in direct sunlight or in front of a heating or cooling source, always use coasters/pads under hot and cold beverages and serving dishes. Dust regularly with a lint-free cloth.

MARBLE FURNITURE

Marble varies in color, texture, and veining, and therefore every marble top is unique—no two tables will have the same shades or patterns. Marble is porous so please avoid placing hot and cold items on an unprotected marble surface.

How do I maintain my furniture?

WOOD FURNITURE CARE

Wood breathes, expands and contracts.  Each piece of furniture is one-of-a-kind and will respond to changes in humidity levels in your home.  Any expansion of joints or seams will be very minor and will revert to original shape and size as seasons change.  Because each piece of wood is unique, you can expect variations in grain appearance and stain coloration.  Random distressing applied by hand adds a distinctive heirloom appearance to the finish of some pieces.

CARE TIPS

  • To maintain the quality of your wood furniture, do not expose it to direct sunlight or extreme temperatures.
  • Dust often using a soft, clean, lint-free cloth that has been only slightly dampened.  Attend to spills immediately with a damp cloth.
  • Use table runners, place mats, table pads, and coasters to reduce the chances of marking or damaging the wood.  Always use coasters under both hot and cold liquids.
  • Never write on a bare wood surface.  It may leave impressions on the wood.
  • Avoid the use of dyes, paints, inks, bleach, nail polish, and similar products on and around your wood furniture.
  • Waxing is not recommended.
  • Surfaces can be cleaned with a mild non-alkaline soap and water.  Use the suds on a damp sponge or cloth, but be sure to test the solution on an inconspicuous section to make sure it doesn’t damage the finish.  Dry immediately with a soft cloth and buff lightly, following the grain.
  • Always remember to lift up and move your furniture instead of pushing, pulling, or dragging it, which can damage not only your furniture, but also your flooring

WARRANTY

MANUFACTURER WARRANTY

Your furniture may be covered by a manufacturer’s limited warranty, which will usually provide for repair or replacement of defective furniture at the manufacturer’s discretion. Une Escale a Bali will provide the repair or replacement service for any manufacturer’s warranty.

CANCELLATION: In the event you cancel this service program, you shall receive a refund equal to 90% of the unearned pro rata premium less any claims that have been paid or less the cost of repairs made on behalf of the warranty holder. If we should cancel this service program, you will receive a refund equal to 100% of the unearned pro rata premium.

 

WARRANTY DISCLAIMER

Une Escale a Bali grants or implies no warranties of performance on any products. All warranties provided, if any, are Manufacturing Warranties.
Manufacturers who provide a warranty prefer to handle warranty claims directly with Une Escale a Bali to assist in warranty service.  Une Escale a Bali will charge a fee for delivery and/or pick up charges, if incurred, while handling the manufacturer’s warranty claim. For quality control purposes and verification, we reserve the right to request photographs of the damaged item(s) prior to processing a warranty claim. Most manufacturers’ warranties include repair or replacement of defective parts.

For quality control purposes and verification, we reserve the right to request photographs of the damaged item(s) prior to processing a warranty claim.

Most manufacturers’ warranties include repair or replacement of defective parts. They do not include the following:
  1. Loss of use or time, inconvenience, expense or travel while parts are in the process of replacement or repair is in progress.
  2. Coverage of leather and fabric against fading or discoloration from exposure to elements, oils, spills, fluids or chemicals.
  3. Buckling or splitting of veneers resulting from exposure to moisture and/or heat. In no event shall Une Escale a Bali’s responsibility exceed the value of the originally purchased item.

THE FINE PRINT

These guidelines apply to all merchandise unless purchased “as is.” Payments toward specially ordered merchandise are nonrefundable. The Une Escale a Bali Investment Information:

  • is limited to original purchaser only.
  • is automatically voided by unreasonable use, misuse, or abuse.
  • Requires that the products purchased be used indoors (except patio furniture designed for outdoor use) only in strict compliance with the instructions that accompany it.
Close Menu
×
×

Cart